Help & support
Updated September 2026
HoneyCues is a small app made by a small team, and a real person reads every message. If something isn't working, or you just can't find where something lives, write to us — we'd rather hear about it.
Get in touch
Email is the way to reach us — we don't take support calls. Write to [email protected].
To save a round trip, it helps to include:
- the email address on your HoneyCues account,
- your phone and its operating system (for example, iPhone 15, iOS 18),
- and what you expected to happen, versus what actually did.
We usually reply within four business days, by email. Please don't send medical details or anything you wouldn't want in an email — we only ever need enough to find your account.
Pairing with your partner
HoneyCues is built for two. From the Us tab you can invite your partner by email; they get a link that sets up their side of the couple, and from then on your accounts are connected.
An invite can be resent or sent to a different address from the same screen, and an account can be paired with one partner at a time. If a link opened on the wrong account, sign out on that device first and open the link again.
Signals
A signal is a short, private nudge you send your partner when the moment feels right. They get a notification straight away; the message itself is only ever between the two of you.
Sending signals is part of HoneyCues Premium. Receiving them and replying is free — the partner side of the app never asks anyone to pay.
Subscription and billing
HoneyCues Premium is $3.99 per month or $19.99 per year, and renews automatically until you cancel. Payment is handled entirely by the App Store or Google Play — we never see your card.
- On iPhone: Settings → your name → Subscriptions → HoneyCues. You can also reach it from the Us tab, under HoneyCues Premium.
- On Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions → HoneyCues.
Changed phones, or reinstalled the app? Open the plans screen and tap "Restore purchases" — your subscription follows your store account.
Deleting your HoneyCues account does not cancel an active subscription on its own. Cancel it in your device's subscription settings, or the store will keep charging you.
Signing in
A password needs at least 8 characters, with at least one letter and one number. It can't be your email address, and it can't be one you've used recently.
Forgot it? On the sign-in screen, tap "Forgot password" and we'll email you a 6-digit code. Codes expire, so use the most recent one — and check your spam folder if it doesn't arrive.
Deleting your account
You can delete your account from inside the app at any time: Us tab → "Privacy & account" → "Delete account." It happens immediately and cannot be undone. For the full detail, or to request deletion by email, see Delete my data.
One important thing
HoneyCues gives friendly estimates based on the cycle information you enter. It is not a medical device, it does not diagnose or treat anything, it cannot confirm ovulation or pregnancy, and it is not a method of contraception. Cycles vary, and estimates are not guarantees. For anything medical, please talk to a doctor.